Online Customer Service for Health Care Providers
We know you have better things to do than wait on hold – healing patients for one – so we've designed an easy-to-use, web-based tool that helps you get answers to almost any claim or network-related inquiry that in the past was handled over the phone.
You simply choose the type of request, fill in the information we need to research it, and we'll email you a case tracking number so you can always call us to follow-up if needed. Your case is automatically routed to the same team of customer service professionals who have helped you in the past, and one of them will email, call or fax you with updates or the resolution.
Click Request Service Online to get started.
For help while submitting a case, click the links at the top of the page under Open a Customer Service Case for an on-line user guide and frequently asked questions (FAQ).